Terms & Conditions

CONDITIONS OF USE

These General Conditions of Contract and Use apply to visitors to the website www.casadamendoeira.pt (hereinafter user) and to any transactions of a commercial nature carried out by the Customer through the online shop at www.casadamendoeira.pt.

The navigation in the website, as well as the purchase of any product in the online shop in www.casadamendoeira.pt, implies the acceptance of these General Conditions of Contract and Use by the User and by the Client.

Casa D’Amendoeira reserves the right to change these General Conditions of Contract and Use without prior notice, being any changes published in the website www.casadamendoeira.pt.

 

INFORMATION ON CONTENTS

Casa D’Amendoeira reserves the right to modify at any time the information and commercial offer presented about: products, prices, promotions and commercial conditions.

The use of the domain www.casadamendoeira.pt with abusive purposes, and without previous authorization, is susceptible of recourse to the competent legal means by Casa D’Amendoeira. In case of finding in other websites, links that allow the access to www.casadamendoeira.pt, we inform that Casa D’Amendoeira does not have any responsibility neither on the origin of the page nor on the contents in it.

 

INTELLECTUAL PROPERTY

All iconographic, text, technological, images and other elements present in www.casadamendoeira.pt are the exclusive property of Casa D’Amendoeira and are protected by Intellectual Property Law. As such, by allowing access to the website, Casa D’Amendoeira is not granting any license or rights to its User and Client. Therefore, the use, reproduction, copy and divulgation by other means of logotypes, texts, images and videos contained in this website is subject to its previous authorization in that sense.

The reproduction, transfer, distribution or storage of the contents of the website www.casadamendoeira.pt without prior written authorization granted by Casa D’Amendoeira is prohibited for other purposes than strictly personal use.

 

RESPONSIBILITIES

All products sold on the website www.casadamendoeira.pt are in accordance with Portuguese law.

Casa D’Amendoeira declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the Products he/she wants to order.

Casa D’Amendoeira is not responsible for damages resulting from any interferences, interruptions, computer viruses, malfunctions or disconnections of the operating system which may temporarily prevent the access, navigation or provision of services to the Users.

Casa D’Amendoeira is not responsible for any abusive use of the access data of the User to the website by third parties, since they are personal and non-transferable.

 

OBLIGATIONS OF CLIENTS AND USERS

The Client and the User undertake to comply with and respect these General Conditions of Contract and Use, namely

Refrain from introducing, storing or disseminating through the website content that is defamatory, obscene, insulting, xenophobic and/or of any other nature that violates the general principles of law and public order;

To keep, and not disclose, your password for entering the site in order to prevent third parties from accessing your account on www.casadamendoeira.pt;

Not to use false identities;

To provide the correct personal data and addresses so that Casa D’Amendoeira can properly process the orders.

It is therefore expressly forbidden to its users to transmit messages or injurious information, misleading, defamatory, obscene or that violates, in any way, the right to privacy or intellectual or industrial property of others, as well as the provision of any information that may be harmful to third parties or the owner of the site.

Casa D’Amendoeira reserves the right to delete the account of any user who fails to comply with any of the aforementioned Obligations.

The client is responsible for the accuracy of the data communicated to Casa D’Amendoeira and undertakes to immediately insert in their Registration Account Casa D’Amendoeira on the website www.casadamendoeira.pt, any changes to them.

Casa D’Amendoeira declines any responsibility for any delay or impossibility to process the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the client.

 

MAKING ORDERS ONLINE

To make purchases through the site www.casadamendoeira.pt it is necessary to register as a Client, through the creation of a personal account, by filling in the form for that purpose. After registering, you just need to insert in the virtual shopping basket all the articles you want to buy. You should follow all the steps of the purchase so that it is finalized successfully.

To place an order the Customer must be at least 18 years old (or parental permission to buy at Casa D’Amendoeira).

The validation of the purchase order implies that the Customer has taken knowledge and expressly accepts the present General Conditions of Contract and Use, available for consultation on the website www.casadamendoeira.pt.

The User will receive an order confirmation email with the details of the payment method he/she has selected. In case he does not receive it, the Customer should consult his Spam folder of his email or contact Casa D’Amendoeira.

Once you finish your purchase you will receive an automatic email confirming the transaction. If the data is not correct you can immediately ask to change it, or even cancel the purchase made.

When buying products sold in www.casadamendoeira.pt Casa D’Amendoeira accepts the following payment methods

– Multibanco Reference (only residents in Portugal)

– PayPal

– MB WAY (only residents in Portugal)

-VISA

 

Casa D’Amendoeira authorizes its current partner to intermediate the payments received, or any other that will be used for the same purpose, in its substitution.

Casa D’Amendoeira reserves the right not to accept and to cancel orders already confirmed in the following situations:

– The product is not available;

– Payment is not made using any of the payment options available on the website www.casadamendoeira.pt

– The payment is not confirmed;

– The billing information is not correct or verifiable;

– There is an error in the price quotation;

– It is not possible to deliver to the address provided by the User.

The data contained in the invoice is the sole responsibility of the Customer. Once issued, the invoice cannot be altered.

If you order several products and one is on pre-order, all products will be sent together at a later date. However, you may request several shipments, to receive the available products, by contacting info@casadamendoeira.pt. All shipping costs relating to the different shipments will be borne by the Customer.

 

PRICES

The prices of the products shown on www.casadamendoeira.pt are exclusive of VAT.

All prices are quoted in euros (€). Changing the country of delivery may have an influence on prices, due to different transport costs. Customs costs relating to the country of delivery of the order shall be borne by the Customer.

The prices of the products presented on the website are subject to change. Casa D’Amendoeira reserves the right to change prices without prior notice. The prices displayed at the moment of purchase are the prices applied to that purchase.

If any error is found in the price of the products ordered, Casa D’Amendoeira or the Client may, until the order is shipped, cancel the order.

The total price specified at checkout includes taxes of the country of origin (Portugal) and shipping costs.

The Customer must pay only the amount specified in the order confirmation.

Please note: although customized product(s) have a longer delivery time, payment will be made immediately after your order is placed.

Personalized products have a different associated price as they are exclusively developed for you.

The cost of customization is determined by Casa D’Amendoeira. The Customer is responsible for the type of customization he wants for his products. Therefore, the price of the personalized item may vary depending on its personalization.

To know the most accurate prices for customization, the Client should contact Casa D’Amendoeira via email to info@casadamendoeira.pt for a quotation for product customization

The final confirmation of the order by the Client, is equivalent to full and complete acceptance of the prices and description of the products/services available for sale on the website www.casadamendoeira.pt.

Placing a product on the Wishlist, does not guarantee the reservation at a specific price.

Casa D’Amendoeira does not make reservations of products in www.casadamendoeira.pt.

 

SHIPPING DESTINATIONS

In case your country is not in this table please contact. For more information please see our DEVILERY page.

NATIONAL EUROPE REST OF THE WORLD
Portugal and Islands Austria, Belgium, Czech Republic, Denmark, Estonia, France, Finland, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom Australia, Brazil, Canada, New Zealand, USA, South Africa, Japan, Israel

 

SHIPPING COSTS

Shipping costs will be calculated automatically at Check Out.

Casa D’Amendoeira has no responsibility for orders with associated shipping costs, and may require the payment of customs costs and taxes, according to the country of delivery.

If you choose to refuse your order, you will be responsible for any taxes, duty and/or customs charges incurred on the order, as well as the cost of returning the order to Casa D’Amendoeira’s address. This amount will be deducted from your refund of the purchase.

 

PRODUCT INFORMATION

Casa D’Amendoeira makes available in www.casadamendoeira.pt and its sub-domains information concerning the essential characteristics of our products through detailed technical descriptions and photographs, obeying the best parameterization of product presentation policies.

Casa D’Amendoeira will make every effort so that the colors of the products that appear in the website www.casadamendoeira.pt are as accurate and real as possible. However, the color of the product may vary from the images presented due to the texture and color of the production materials.

Casa D’Amendoeira products are handmade so the items may not be exactly the same as the photo product. This occurs as part of the manual process, which makes Casa D’Amendoeira products unique. Casa D’Amendoeira will make every effort to ensure that the colors of the products appearing on www.casadamendoeira.pt are as accurate and lifelike as possible, while maintaining the overall aesthetics of the product and its intended use.

 

AVAILABILITY

Casa D’Amendoeira only processes an order placed by a Client after the confirmation of the respective payment, therefore Casa D’Amendoeira cannot guarantee the availability of the articles until the beginning of the mentioned processing.

The estimated date for shipment is of 3-5 working days. This shipping time results from the fact that Casa D’Amendoeira products are made manually and in small batches.

To the estimated time for expedition is added the transport time. For more information please see our DEVILERY page.

Casa D’Amendoeira only dispatches on working days. Therefore, neither weekends nor holidays are considered for order delivery estimates. The estimated delivery dates are merely indicative.

In case of immediate unavailability, Casa D’Amendoeira will contact the client if the delivery time or the price of the article changes, and the order will only proceed after the consent given by the client to that effect.

In case of absolute unavailability of stock of the ordered product, and not being possible to offer to the client any product of equivalent quality and price or not having the client given his consent to change the order initially made, Casa D’Amendoeira will proceed to refund the amounts paid by the client, in the maximum period of 14 (fourteen) days after the communication of the cancellation.

Any delay verified in the expedition of articles, regarding the presented estimate dates, merely indicative, does not give the Client the right to any compensation.

 

VALIDITY OF PROMOTIONS, SALES, DISCOUNTS, PROMO CODES

The offers of the website www.casadamendoeira.com are valid only for the moment in which they are exhibited in the website, unless information to the contrary is communicated in the website.

Casa D’Amendoeira respects the established offers, and is not bound to any offer, in case there are errors or mistakes of spelling, prices or others in the information. Casa D’Amendoeira reserves the right to cancel any purchase and sale concluded under such errors.

 

RIGHT OF RETRACTION

The Customer may rescind his contract up to 14 (fourteen) days after receiving the order, provided that:

– The products have not been used;

– The products keep their original characteristics and labels intact;

– The products are complete.

(All the material that accompanies the orders must be returned).

The Customer can exercise his right of free resolution, by sending a model of Free Resolution or through any other unequivocal statement of contract resolution to the e-mail info@casadamendoeira.pt.

The costs of returning the order when exercising the right of free resolution are borne by the Customer.

Once the returned product is received, Casa D’Amendoeira will analyze and confirm the state of conservation of the order, and when applicable, will refund within 14 (fourteen) working days, the amounts paid by the User in the order.

After receiving the return at Casa D’Amendoeira, the customer will be refunded the amount corresponding to the amount paid for the order (sales invoice value). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.

If the returned items show signs of use, Casa D’Amendoeira, reserves the right to not accept the return and to refuse the refund.

The right of free resolution is not applicable, if the ordered products have been customized, according to the User’s specifications or manifestly personalized.

The Customer should note that if his return has been made for reasons other than the justified existence of defect or non-compliance of the ordered products, Casa D’Amendoeira will not refund the shipping costs. Therefore, Casa D’Amendoeira will not reimburse the expenses related to the postage initially borne by the client for the respective order.

Please note that these conditions are only valid for orders placed in Portugal. If your order was made outside Portugal, please contact us by e-mail info@casadamendoeira.pt.

CANCELLATIONS, RETURNS AND EXCHANGES

The Customer may cancel his order, as long as he requests it through the e-mail info@casadamendoeira.pt before his order is sent.

In the case of orders cancelled before shipment, we will refund the amounts paid by the Customer in the order within a maximum of 14 (fourteen) working days.

For orders cancelled after shipment, the rules of the previous chapter concerning the right of free withdrawal will apply.

The non-payment of the order within 2 days following the date on which it was made implies its automatic cancellation.

It is not possible to cancel or exchange products, which have been personalized according to the client’s specification, or manifestly personalized by the client on the website www.casadamendoeira.pt with errors.

Casa D’Amendoeira does not exchange personalized products. The Customer may exchange his order, when products are not personalized, for another product available at www.casadamendoeira.pt, being responsible for all costs related to the exchange.

In case the ordered product is defective or otherwise non-compliant, the Customer may choose to

– repairing the product;

– replacing the product;

– terminating the contract.

As soon as the Customer notices a defect or other non-conformity of the product, he/she must notify us via e-mail info@casadamendoeira.pt, sending photographs that document the situation.

Once we receive your email, we will contact you by phone or email to resolve the problem consensually.

Please note that Returns do not apply to personalized products, as the product was made exclusively for the Customer.

 

APPLICABLE LAW

The present Terms and Conditions, and all arising disputes related to them, including their validity, the use of www.casadamendoeira.pt or any purchase in the same are subject to Portuguese law.

Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent authorities.

 

ALTERNATIVE DISPUTE RESOLUTION

The Online Dispute Resolution site is an official site managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside the Courts.

Webgate EC Europe

(Portugal only)

Alternative Dispute Resolution for Consumer Disputes.

In the event of a dispute, the consumer can turn to a Consumer Alternative Dispute Resolution Body:

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral 

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Centro de Informação de Consumo e Arbitragem do Porto

Para mais informações no Portal do Consumidor.

Under the terms of Decree-Law No. 24/2014, of 14 February, applicable to contracts concluded at a distance, you have the right to freely terminate a new contract, without giving any reason, within 14 calendar days from the date of conclusion of the contract or the date of receipt of the first revised contract.